The flat pack typically comes in one large box and can weight anywhere from 200kg to 1.2 tonne, depending upon size of the order of course. In a few cases, the transport companies are unable to deliver the flat-pack box right to your actual home address and the box (or its contents) will need to be picked up from their nearest depot.
This is because some of the trucks are pantechs or curtain siders and they do not have a rear tail-lift and a hand fork lift (to move the box from inside the truck to tail lift), or the box is too big to fit normally in the rear of the local delivery truck (over 2000mm in length with an absolute maximum of 2400mm, or the box weights over a tonne.
What happens in these cases is that the job will be delivered to the freight companies closest depot to your delivery address and from there you will need to organise your own means of transport to get the flat pack to your home.
Many customers either use their trailer or borrow a friends Ute/rent a Ute and pick it up from there. In this case the freight company will then fork lift the box onto your awaiting trailer/Ute and you can then get it home from there and un-load it at your leisure.
A typical kitchen has 300+ individually stacked parts, plus the hardware and when the box arrives, you will need a battery drill to remove the screws that attach the top to the rest of the box, then manually unload the flat pack items.
Many customers opt to have the box delivered to their work address rather than their home address as their may be a fork lift available there for easy unload and storage. Not only that but they don't need to take any time off work to accept the delivery. From there they can ‘strip’ the box at their leisure and transport the flat pack home (or use a work vehicle/their own trailer, etc to get the job home).
The factory will provide a detailed Shipment Advice - see example on: SHIPPING NOTE
Your job will be packaged and will leave the factory undamaged - the Transport driver will see this as it is loaded onto the truck.
If the truck driver notices any damage on the shipment packaging, they will not accept it (as they may be held liable when it reaches the other end). A good way to tell if goods have been miss-handled is by looking at the package when it arrives, as a broken box or external damage on the box is a good indicator of miss-handling during shipment -You should note this on your signed consignment note from the freight company.
Should you wish to organise your own freight transport company, you are more than welcome to, just remember to allow for some freight insurance as they could damage it in transit.